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Why Should I Shop at iCanvasART.com?
How Can I Pay for My Purchase?
How Long Will it Take for Me to Receive My Order?
How Are the Paintings Shipped?
Can I Return or Exchange My Product if I Am Not Satisfied?
Can I Change My Order Once it Has Been Submitted?
Help Topics
Corporate Sales and Wholesale Purchases
Can't find the answer to your question? Contact Us!
We are here to assist you in your shopping experience.
Our Guarantees
iCanvasART's 60-Day Money Back Guarantee:
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Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." Please see the Returns and Exchanges section for details. |
iCanvasART's 115% Price Match Guarantee:
iCanvasART's Lifetime Warranty:
Finding a Product
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For your convenience, we have several tools that will make finding the right product fast and easy: |
Don't know exactly what you want, but have certain criteria for your art?
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The menu that appears on the left side of each page of iCanvasART makes browsing easy. The menu allows you to browse by color theme, artist name, or topic. It also allows you to browse certain selections, like the Fine Art collection, Pop Art collection or the Photography collection. Furthermore, you are able to locate an artwork using the search window by entering an item number or any portion of the item description such as name, artist, or partial wording of your desired search. |
Know exactly what you're looking for?
Know exactly what you're looking for, but can't find it on iCanvasART?
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If we don't have it, we'll make it for you! Just go to the Custom Canvas ART Prints Page and fill out an order sheet. All that is required of you is a copy of the image that you would like to turn into art, and the iCanvasART team will take care of the rest! The order sheet will ask you to pick a size for your art, complete the payment process, and then e-mail a copy your desired image to Sales@iCanvasART.com. Your custom art will be shipped 3-5 business days after your image and payment is received. |
Payment Methods
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iCanvasART accepts three forms of payment: |
Packaging
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Every iCanvasART product is wrapped to ensure maximum protection during the shipping process. All items are shipped in a custom-sized box that fits the exact specifications of the art piece. The product is also protected with Styrofoam corner-pieces and plastic tabs in order to ensure that it remains safe and secure during the shipping process. Finally, each art piece is marked as "Fragile Do Not Stack" in order to guarantee careful handling throughout the shipment process. If, however, the art piece arrives damaged in any way, iCanvasART goes a step further to ensure the satisfaction of its customers. Just contact us and we will send you a brand new art piece in exchange for the damaged one. The return shipping is paid for by iCanvasART, and we will contact your local carrier to pick up the damaged item within the following 3 business days. Your new piece will be shipped to you right away after report of damage and a new tracking number will be provided for you. There is absolutely no cost to you as a customer for this service. This way, buying from iCanvasART is guaranteed to be risk-free! |
Shipping
Easy Returns and Exchanges
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Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." We will even send you a free return FedEx Ground label upon your return request!* Simply e-mail Returns@iCanvasART.com with your order number and details regarding your return. We will send an e-mail reply back with your pre-paid return label which will already contain your Return Merchandize Authorization (RMA) number on it. Then, simply send back your art piece in its original condition and packaging with the return label attached, and we will process your return/exchange. Original Shipping and Handling charges are non-refundable. Return cost will only be refunded via return label; financial refund for return shipping will not be issued. If you have any questions about our Return Policy, please e-mail Returns@iCanvasART.com *Free Return Shipping is not available on 61"x41", 90"x60", 72"x24"x1.5" and 90"x30"x1.5" or international art orders. If you are an international customer, please click here for more information. Note: Custom orders do not fall under our return/exchange policy, but are fully protected against shipping damage. |
For Returns:
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The account that was originally used to purchase the product will be credited within 3-5 days after the product has been received and inspected. |
For Exchanges:
To Change an Order:
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If you would like to change your order once it has been submitted, all you need to do is contact us immediately and we will work with you to change your order before it is shipped. If your art piece has already been shipped, please see our Returns and Exchanges section. |
Gallery Wrapping/Framing
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Your art piece will arrive new, gallery-wrapped (stretched, stapled on a frame), and ready to be displayed right out of the box. The frames are made of high-quality, shrink-resistant fir wood, guaranteeing that your art piece will last a lifetime. Instead of using ready-made box frames, iCanvasART hand-assembles each frame out of four separate pieces of wood to ensure the best fit for your piece. The unique assembly of our frames also allows you to re-stretch your frame if it ever becomes slack with time, a feature that is unavailable with box frames. |
Mounting
International Customers
Shipping:
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International shipping rates apply for all international orders. Please make sure to select the correct ship to country in the checkout section. |
Returns:
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Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." For International orders and orders outside of continental United States, iCanvasART will cover up to $9.95 USD for return shipping charges. Original Shipping and Handling is non-refundable. |
Exchanges:
Corporate Sales and Wholesale Purchases
Can't find the answer to your question? Contact Us!
Call Us:
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Toll Free U.S. and International at (800) 980-1089 OR |
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Write to Us:
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iCanvasART, Inc. |
