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Frequently Asked Questions



Why Should I Shop at iCanvasART.com?



Can I Create Customized Art?



How Can I Pay for My Purchase?



Is Paying Online Secure?



How Long Will it Take for Me to Receive My Order?



How Are the Paintings Shipped?



How Can I Track My Order?



Can I Return or Exchange My Product if I Am Not Satisfied?



Can I Change My Order Once it Has Been Submitted?



How Do I Hang my Wall Art?




Help Topics



Our Guarantees



Finding a Product



Payment Methods



Easy Returns and Exchanges



Packaging



Shipping



Gallery Wrapping/Framing



Mounting



International Customers



Corporate Sales and Wholesale Purchases




Can't find the answer to your question? Contact Us!

We are here to assist you in your shopping experience.



 

Our Guarantees

iCanvasART's 60-Day Money Back Guarantee:

 

Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." Please see the Returns and Exchanges section for details.

iCanvasART's 115% Price Match Guarantee:

 

You can be confident that you are getting the best value for your money- 115% confident actually. Our simple lowest price guarantee: We are so confident that our pricing is the lowest pricing available anywhere; we will beat any competitor's quote by an additional 15%. That means if you find the same product of the same size for a lower price with a different retailer, we will not only match the price, we will discount it an additional 15%.

iCanvasART's Lifetime Warranty:

 

Our pieces have been light-tested for up to 100 years and withstand the most rigorous durability assessment. We stand behind the quality of our products, and that is why iCanvasART offers a Lifetime Warranty for all of our products. If your product becomes defective at any point while you own it, we will exchange the item free of charge. A replacement ships within 5 days of us receiving your defective return.

Finding a Product

 

For your convenience, we have several tools that will make finding the right product fast and easy:

Don't know exactly what you want, but have certain criteria for your art?

 

The menu that appears on the left side of each page of iCanvasART makes browsing easy. The menu allows you to browse by color theme, artist name, or topic. It also allows you to browse certain selections, like the Fine Art collection, Pop Art collection or the Photography collection. Furthermore, you are able to locate an artwork using the search window by entering an item number or any portion of the item description such as name, artist, or partial wording of your desired search.

Know exactly what you're looking for?

 

Use the search bar at the top of any iCanvasART page to check the entire website for products that match your wants and needs. The search will generate results not only based on art piece and artist names, but also on their descriptions. So, for example, if you type Brad Pitt into the search bar, it will not only produce results for canvases of Brad Pitt, but also movies that he has starred in and any other related subjects.

Know exactly what you're looking for, but can't find it on iCanvasART?

 

If we don't have it, we'll make it for you! Just go to the Custom Canvas ART Prints Page and fill out an order sheet. All that is required of you is a copy of the image that you would like to turn into art, and the iCanvasART team will take care of the rest! The order sheet will ask you to pick a size for your art, complete the payment process, and then e-mail a copy your desired image to Sales@iCanvasART.com. Your custom art will be shipped 3-5 business days after your image and payment is received.

Note: Custom orders do not fall under our return/exchange policy, but are fully protected against shipping damage.

Payment Methods

 

iCanvasART accepts three forms of payment:
●  PayPal
●  Google Checkout
●  Credit Card: We take Visa, MasterCard, Discover, and American Express.

 

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, iCanvasART will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or other payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

Packaging

 

Every iCanvasART product is wrapped to ensure maximum protection during the shipping process. All items are shipped in a custom-sized box that fits the exact specifications of the art piece. The product is also protected with Styrofoam corner-pieces and plastic tabs in order to ensure that it remains safe and secure during the shipping process. Finally, each art piece is marked as "Fragile Do Not Stack" in order to guarantee careful handling throughout the shipment process.

If, however, the art piece arrives damaged in any way, iCanvasART goes a step further to ensure the satisfaction of its customers. Just contact us and we will send you a brand new art piece in exchange for the damaged one. The return shipping is paid for by iCanvasART, and we will contact your local carrier to pick up the damaged item within the following 3 business days. Your new piece will be shipped to you right away after report of damage and a new tracking number will be provided for you. There is absolutely no cost to you as a customer for this service. This way, buying from iCanvasART is guaranteed to be risk-free!



Shipping

 

Every non-custom iCanvasART product is shipped out from the manufacturing center within 1-3 business days after your payment has been received. The actual arrival date will depend on the carrier, as well as your location's distance from the manufacturing center, which is located in Chicago, Illinois. However iCanvasART does provide you with a way to track your order: after you have placed your order, you will get an order confirmation e-mail, and then a follow-up shipment confirmation e-mail. In this shipment confirmation e-mail, we provide you with a link that will allow you to watch the progress of your shipment via the provided tracking number. Most items are shipped via UPS.



Easy Returns and Exchanges

 

Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." We will even send you a free return UPS Ground label upon your return request!* Simply e-mail Returns@iCanvasART.com with your order number and details regarding your return. We will send an e-mail reply back with your pre-paid return label which will already contain your Return Merchandize Authorization (RMA) number on it. Then, simply send back your art piece in its original condition and packaging with the return label attached, and we will process your return/exchange. Original Shipping and Handling charges are non-refundable. Return cost will only be refunded via return label; financial refund for return shipping will not be issued. If you have any questions about our Return Policy, please e-mail Returns@iCanvasART.com

*Free Return & Exchange Shipping is not available on 61"x41", 90"x60", 72"x24"x1.5" and 90"x30"x1.5" or international art orders. If you are an international customer, please click here for more information.

Note: Custom orders do not fall under our return/exchange policy, but are fully protected against shipping damage.

For Returns:

 

The account that was originally used to purchase the product will be credited within 3-5 days after the product has been received and inspected.

For Exchanges:

 

Simply indicate in your e-mail what product you would like to exchange your item for, and we will ship it to you 3-5 business days after the returned product has been received and inspect. If the exchanged product is of a different value than the returned product, your account will be charged/credited with the difference within 3-5 business days.

To Change an Order:

 

If you would like to change your order once it has been submitted, all you need to do is contact us immediately and we will work with you to change your order before it is shipped. If your art piece has already been shipped, please see our Returns and Exchanges section.



Gallery Wrapping/Framing

 

Your art piece will arrive new, gallery-wrapped (stretched, stapled on a frame), and ready to be displayed right out of the box. The frames are made of high-quality, shrink-resistant fir wood, guaranteeing that your art piece will last a lifetime. Instead of using ready-made box frames, iCanvasART hand-assembles each frame out of four separate pieces of wood to ensure the best fit for your piece. The unique assembly of our frames also allows you to re-stretch your frame if it ever becomes slack with time, a feature that is unavailable with box frames.

Mounting

 

Every art piece arrives ready to be displayed right out of the box! In order to hang your art piece, iCanvasART provides a custom flush-mounting kit with every order; You will not need any additional materials to mount your art piece besides those that are provided with your shipment! In addition, each shipped art piece includes a set of Easy Mounting Instructions that make the process quick and hassle-free. After mounted, the piece will remain in place securely due to its double-screw mounting design, meaning you'll never have to worry about readjustment. You art won't move unless you want it to, that's our guarantee!

International Customers

Shipping:

 

International shipping rates apply for all international orders. Please make sure to select the correct ship to country in the checkout section.


Please note: iCanvasART is not responsible for any local taxes or duties required for receipt of orders delivered internationally.

Returns:

 

Changed your mind? We don't mind! If, within 60 days, you decide that you need to return the merchandise back to our warehouse, we will gladly take it back "No Questions Asked." For International orders and orders outside of continental United States, iCanvasART will cover up to $9.95 USD for return shipping charges. Original Shipping and Handling is non-refundable.

Exchanges:

 

A replacement ships within 3-7 days of us receiving your defective return. Expedited replacement is available. International customer is responsible for shipping charges of the ordered art piece in its original condition and packaging back to our warehouse. iCanvasART will ship the exchanged item back to the international customer free of charge.



Corporate Sales and Wholesale Purchases

 

iCanvasART has helped brighten the offices of thousands of businesses and corporate settings around the world, including hotels, law offices, bars and restaurants, retail stores, residential buildings, and more. If you are looking to purchase the right art for your business needs, we will work with you to make a perfect deal. Contact corporatesales@iCanvasART.com to get started on finding the ideal decor for your company!

Can't find the answer to your question? Contact Us!

Call Us:

 

Toll Free U.S. and International at (800) 980-1089 OR We are here to assist you in your shopping experience.

E-Mail Us:

 

Regarding Products & Services:

sales@iCanvasART.com

Regarding Returns & Exchanges:

returns@iCanvasART.com

Regarding Affiliate Programs:

affiliates@iCanvasART.com

Regarding Marketing Opportunities:

marketing@iCanvasART.com

For All Other Inquiries:

info@iCanvasART.com

Write to Us:

 

iCanvasART, Inc.
8280 N. Austin Ave
Morton Grove, IL 60053


Have any feedback or suggestions? We'd love to hear from you! E-mail us at info@iCanvasART.com